Frequently Asked Questions

Orders

  • How do I cancel or change my order?
    Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed. However, you could ask for a refund.
  • How to track my order?
    You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping partner.
  • What are my payment options?
    We accept all the popular payment methods such as PayPal, Visa, MasterCard, Discover, Amazon Pay, American Express and Google Pay.

Shipping & Delivery

  • Do you ship overseas?
    Yes, we ship all over the world. Please note that additional shipping costs will be applied based on your delivery location.
  • Do you offer free shipping?
    Yes, free shipping is available for all the orders that's placed inside the United States. We charge shipping fees for overseas orders.
  • How long does the delivery take?
    We usually take 3-5 business days for your order to be shipped & delivered.

Refund & Exchange

  • How long does it take to get the Refund?
    Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.
  • How do I track my Refund?
    To track the status of your refund, kindly refer to your confirmation email that you have received from us.
  • What is your Refund & Exchange Policy?
    You can ask for a refund within 30 days of your purchase. Returned items must be in the exact same condition as they were received.

General

  • How can I reset the Sleek Layout if nothing else works?

    If you have tried the previous steps and the issues persist, consider resetting the Sleek Layout to its default settings. You can do this through the layout settings panel, which will restore everything to its original configuration, potentially resolving the problem.

  • What can I do if I encounter JavaScript errors while using the Sleek Layout?

    Open your browser’s developer tools to check for any JavaScript errors. These errors can affect how the layout functions. If you find errors, consider disabling browser extensions temporarily, as they may conflict with the Sleek Layout.

  • What should I do if the Sleek Layout does not appear correctly in my browser?

    First, check if your browser is compatible with the Sleek Layout. It works best with modern browsers like Chrome, Firefox, and Safari. If you still experience issues, try clearing your browser's cache and cookies, as outdated files may cause display problems.

Performance & Display

  • Why does the Sleek Layout look different on my mobile device?

    Ensure that the responsive design settings are enabled in your layout options. Test the layout on multiple devices to identify if the issue is device-specific. If you added custom CSS, review it to ensure media queries are set up correctly for different screen sizes.

  • How can I improve the loading speed of the Sleek Layout?

    To enhance performance, start by analyzing your page load time using tools like Google PageSpeed Insights. Optimize images to reduce their size, and minimize any unnecessary CSS and JavaScript. Enabling browser caching can also help by storing static assets locally.